Refund/Return Policy

Our policy is valid for a period of 7 calendar days from the date
of the purchase. 
If you receive your order and are not satisfied for any reason
you can return the product for a refund. 
If the period of 7 days has lapsed since the purchase, 
we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

 - Product is defective
 - Product must be unused
 - Product must not be damaged

In order to ensure the above criteria has been met, all returns will
be inspected. If the product does not meet the listed criteria, 
we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or
other proof of purchase. Please note that without the aforementioned
proof of purchase, we will not issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or 
clearance items cannot be returned.

Shipping items

Visit our Factory to return your items purchased through our online 
store. Our staff member will process your return or exchange for you.

You must take care to ensure that the goods are properly packaged so 
that they will not be damaged while in transit. If the product is 
found damaged or used beyond what it takes for us to reasonably
inspect it, then we may reject a refund.

All refunds will be subject to a 10% restocking fee.

Contacting us

If you would like to contact us concerning any matter relating to 
this Refund Policy, you may send an email to 
Sales@furniturecityltd.com

This document was last updated on July 05, 2022